2.1. The Seller may collect and process the following data:

• first name and last name;
• company name;
• company registration number;
• VAT number;
• legal address;
• delivery address;
• telephone number;
• email address;
• banking and payment details;
• IP address;
• browser and device data;
• order history;
• information about the user’s activity on the platform;
• correspondence with customer support;
• other information voluntarily provided by the user.

2.2. Certain data may be collected automatically using cookies and analytics technologies when using the website.

3.1. Personal data may be used for:

• registration and maintenance of an account;
• order processing;
• VAT number verification;
• AML/KYC checks;
• delivery of goods;
• payment processing;
• communication with users;
• customer support;
• fraud prevention;
• ensuring platform security;
• compliance with legal requirements;
• tax and accounting purposes;
• analysis and improvement of the platform.

4.1. Personal data is processed on the basis of:

• performance of a contract;
• compliance with legal requirements;
• legitimate interests of the Seller;
• user consent in cases provided for by law.

5.1. The Seller may transfer personal data to third parties only to the extent necessary for:

• payment processing;
• delivery of goods;
• accounting and tax record keeping;
• AML/KYC checks;
• technical maintenance of the platform;
• compliance with legal requirements.

5.2. Personal data may be transferred to:

• payment service providers;
• banks;
• transport and logistics companies;
• government authorities;
• IT service providers;
• legal and accounting advisers.

5.3. The Seller does not sell personal data to third parties.

6.1. The Seller takes reasonable technical and organisational measures to protect personal data against:

• unauthorised access;
• alteration;
• disclosure;
• destruction;
• loss.

6.2. Access to personal data is granted only to authorised persons.

6.3. Personal data is stored for the period necessary for:

• performance of contracts;
• compliance with legal requirements;
• tax and accounting record keeping;
• dispute resolution;
• protection of the Seller’s legitimate interests.

7.1. The platform may use cookies and similar technologies for:

• ensuring the operation of the website;
• traffic analysis;
• improving user experience;
• ensuring security;
• saving user preferences.

7.2. Users may restrict the use of cookies through their browser settings.

8.1. Users have the right to:

• request access to their personal data;
• request correction of personal data;
• request deletion of personal data;
• restrict the processing of personal data;
• object to data processing;
• request data portability;
• lodge a complaint with a supervisory authority.

8.2. Certain rights may be restricted in cases provided for by applicable legislation.

9.1. Where necessary, personal data may be transferred outside the European Economic Area, provided that the appropriate safeguards required by law are observed.

10.1. The Seller has the right to amend this Privacy Policy unilaterally.

10.2. The new version of the Privacy Policy enters into force from the moment it is published on the SexShopMarket.com platform.

11.1. For questions regarding the processing of personal data, users may contact the Seller:

Website: SexShopMarket.com

E-mail: info@sexshopmarket.com

12.1. The SexShopMarket.com platform sells goods to both private individuals and legal entities.

12.2. Due to the nature of the products sold, as well as for hygiene and safety reasons, adult products of proper quality are not subject to return or exchange.

12.3. Return or exchange of goods is possible only in the event of a manufacturing defect, damage to the goods during delivery, or receipt of goods that do not correspond to the placed order.

12.4. If a defect is discovered, the Buyer must notify the Seller within a reasonable period after receiving the goods and provide a description of the problem, as well as photographs or other evidence confirming the existence of the defect.

12.5. After reviewing the claim and confirming the existence of a manufacturing defect, the Seller has the right, at its discretion, to replace the goods, refund the money or offer another solution.

12.6. These return and exchange conditions apply to both private individuals and legal entities.