Frequently Asked Questions

Browse the product range on the SexShopMarket.com platform, add the required items to your cart, and proceed to checkout.

To place an order, you need to register a B2B account or log in to your existing account, provide your company details, delivery address, and complete the payment.

After the order has been successfully placed and the payment has been confirmed, you will receive an email with the order confirmation and further information regarding processing and delivery.

Changes or cancellation of an order are only possible before the bank payment has been confirmed and the funds have been received in our company’s bank account.

After the payment is received, the order is automatically sent for processing, reserved with suppliers, prepared for fulfilment, and arranged for international shipping.

If you have any questions about your order, please contact our support team:
info@sexshopmarket.com

Yes. We offer special terms, individual offers, and additional discounts for B2B clients, wholesale buyers, resellers, and regular partners.

The discount amount depends on the purchase volume, product category, order frequency, and supply conditions.

To receive an individual commercial offer, please contact us:
info@sexshopmarket.com

SexShopMarket.com is the ideal solution for your growing business in the adult products sector. We do not simply forward orders to third-party fulfilment centres. We provide you with access to thousands of adult products from leading European suppliers. By choosing us as your partner, you can instantly offer your customers a wide range of products. Our warehouse is your warehouse!

Main benefits of dropshipping

• Confidential delivery and packaging.
• Huge selection of products from leading European suppliers.
• No need to keep products in stock or bear high overhead costs.
• Most orders are dispatched within 24 business hours.
• Automatic catalogue integration via CSV file is available.
• Orders are shipped directly to your customers.
• Possibility to work under a dropshipping model or to have products supplied directly to your warehouse.

The service can only be used by adults over the age of 18, or by persons who have reached the legal age of majority in their country.

We work with:

• private customers;
• wholesale B2B clients;
• dropshipping partners;
• online stores and trading companies.

When registering, private customers need to select the "Private individual" account type. For them, prices are displayed including VAT.

B2B clients and dropshipping partners need to select a business account, provide their company details and a valid VAT number. After verification, we can offer personal purchase prices and a special discount linked to the account. For companies with a valid VAT number, prices are displayed excluding VAT.

Delivery time depends on the destination country.

When placing an order, the current estimated delivery time is shown for each product and selected delivery country, and this delivery time applies to the specific order.

Shipping cost is calculated separately at checkout, depending on the delivery country.

SexShopMarket.com does not apply artificial markups to shipping costs.

The shipping cost is based on the rates of transport and logistics companies and is calculated according to the principles used by international carriers such as UPS, FedEx, DPD, and other delivery services.

Yes. After the order has been shipped, the Buyer receives delivery tracking information, including a tracking number.

Information about order processing and delivery status may also be provided by email or displayed in the B2B account.

Delivery is carried out by international transport and logistics companies and delivery services operating within the European Union.

Different carriers may be used for order delivery depending on the destination country.

SexShopMarket.com sells to private customers, B2B clients and dropshipping partners.

A return or exchange of a product is possible if:

• a manufacturing defect is confirmed;
• the product was damaged before being handed over to the buyer;
• the received product does not match the order placed.

For B2B clients, returns of goods of proper quality are not provided.

Private customers have the right to withdraw from a purchase within 14 days in accordance with the law. However, products in sealed packaging that cannot be returned for hygiene reasons cannot be returned once the protective packaging or seal has been opened. Defective products are accepted for review regardless of this restriction.

If the product was damaged during delivery or has a confirmed manufacturing defect, the Buyer must contact customer support after receiving the product.

When contacting support, the Buyer must provide:

• order number;
• description of the issue;
• photos of the product;
• photos of the packaging.

Contact for inquiries:
info@sexshopmarket.com

Refunds are possible only in cases provided for in these terms and conditions and by applicable law.

After the grounds for a refund have been confirmed, the funds are returned to the same payment method that was used when placing the order.

Product exchange is possible only in the case of a confirmed manufacturing defect or damage to the product.

The issue must be reported within 3 working days after receiving the goods.

In the case of a damaged product, photographs clearly showing the damage must be provided, together with proof of payment / bank transfer confirmation for the product.

The return address will be provided after a warranty or claim request has been submitted and reviewed.

The customer initially pays the return shipping cost.

Once the returned product has been received and accepted at our warehouse, we reimburse:

• the purchase price of the product;
• the agreed return shipping cost.

The reimbursement is credited to the internal wallet balance in the customer's account within 3 working days after the returned product has been received and accepted at our warehouse.

SexShopMarket.com accepts payments via:

• PayPal;
• bank cards;
• bank transfers.

All payments are processed through secure payment systems and payment providers that use modern security technologies and SSL encryption.

All orders from B2B clients, dropshipping partners and private customers are processed on a full prepayment basis. The product is shipped from the warehouse only after payment has been received and confirmed.

Yes. After placing an order, the Buyer receives an invoice in electronic form with the company details and information about the order.

Orders on SexShopMarket.com can be placed by private customers as well as B2B clients and dropshipping partners.

During registration, you need to select the appropriate account type:

• private individual — provide your contact details and delivery address;
• legal entity or entrepreneur — provide your company details and a valid VAT number.

After registering, select the products you need, add them to your cart and proceed to checkout. You can pay for your order by bank card or based on an invoice sent by email.

All orders are processed on a full prepayment basis. Once payment has been received and confirmed, the order is sent for processing and shipped to the address provided when placing the order.

B2B clients and dropshipping partners can use a single business account and specify a new delivery address for each order. This allows each shipment to be sent directly to your customer or to any other chosen location.

After registering a business account, you can contact us by email. Once your company details have been verified, we will activate a personal discount linked to your account.

For private customers, prices are displayed including VAT. For B2B clients with a valid VAT number, prices are displayed excluding VAT.

On the login page, click “Forgot password?”, enter the email address linked to your account, and the system will send instructions for resetting your password.

Yes. Both private customers and B2B clients can save an unlimited number of delivery addresses in their account and select the one they need when placing each order. Orders can be sent to different locations, branches, companies, or directly to customers via the dropshipping system.

After logging in to your B2B account, you can update your contact details, delivery addresses and other company information in the account settings.

In certain cases, the platform may request another verification of the company details or VAT number.

To delete a B2B account, please contact our support team:

info@sexshopmarket.com

Please note that some data may be stored for the period required by European Union law, including tax, accounting and compliance requirements.

To receive professional terms, you need to register as a company / legal entity. If you have a valid EU VAT number, once it has been verified, professional prices, individual discounts, CSV access and API access will be activated for your account.

Yes. Without a VAT number, you can register as a private individual. In this case, the applicable VAT will be added to the product prices. Professional B2B terms and VAT-free supplies are available after a valid VAT number has been verified.

Yes. Companies with a verified and valid EU VAT number are supplied without VAT in accordance with the applicable rules for intra-EU B2B sales.

Yes. Once your professional account has been approved, personalised prices and an individual discount are linked directly to your account. When you log in, you will automatically see the prices available specifically to your company.

Yes. Professional partners receive a personalised CSV file containing prices that take into account the discount assigned to their account.

Stock data is synchronised with our warehouse approximately every 30 minutes. The CSV catalogue is updated on the same basis, allowing you to regularly receive up-to-date product availability information.

Yes. The API allows you to create orders directly in our system and retrieve information about existing orders. This significantly reduces the amount of manual work required when operating under a dropshipping model.

Orders can be paid by bank transfer, Visa and Mastercard bank cards, as well as PayPal.

An internal account balance is available for professional partners. You can deposit funds in advance so that the available balance can be used for fast payment of orders, including orders created through an integration. This allows the order-processing workflow to be further automated.

An order enters processing after payment has been received. Using the internal account balance helps avoid the need to manually pay for each individual order and speeds up the start of order processing.

Yes. The shipping cost displayed on our platform is the final transportation cost. We do not add any additional hidden shipping charges.

Yes. A separate CSV file containing shipping rates may also be provided to partners.

We cooperate with international courier companies including DPD, UPS and FedEx. The availability of a particular carrier depends on the destination and current shipping conditions.

No. Dropshipping parcels do not contain SexShopMarket invoices, promotional materials or other documents that would allow the end customer to identify SexShopMarket as the original supplier.

Yes. Partners may use the product images, descriptions, specifications and other catalogue data provided by us for listing and selling products in their own online stores.

The main product information is provided in English and may be used by partners for importing and adapting products for their own online stores.

Yes. The products offered by us comply with the applicable EU requirements. If additional certificates, declarations or other compliance documents are required for a particular product, we can request the relevant documentation from the manufacturer or factory.

Please provide us with the product and specify the type of document required. We will check whether the relevant certificate, declaration or other documentation can be obtained directly from the manufacturer.

The current list of available destinations can be found on our website. If a country is not included in the list of available destinations, we are currently unable to ship there.

For professional partners, we provide a personalised CSV catalogue, API access and personal API keys. These tools allow you to automate your online store and integrate it with our platform.

Yes. Our integration tools can be used with WooCommerce, Shopify and other e-commerce platforms. The exact integration method depends on the capabilities of your system and the integration solution you use.

Yes. CSV and API can be used to automate catalogue imports, price and stock updates, the addition of new products and general catalogue synchronisation. Stock information is synchronised with our warehouse approximately every 30 minutes, and the CSV catalogue is updated on the same basis.

Yes. The API allows orders to be created automatically and order information to be retrieved. Orders from your online store can therefore be transmitted directly to our system, significantly reducing manual work.

Access to our standard integration tools — personalised CSV, API and personal API keys — is provided without additional charge. There are no connection or activation fees and no monthly or annual subscription fees for using these tools.

You need to register on our website as a company / legal entity and provide a valid EU VAT number. Once it has been verified, we will activate professional terms, individual prices and discounts, as well as access to the personalised CSV catalogue and API.

There are no subscription fees, hidden charges or additional fees on the SexShopMarket.com platform. Once an order has been placed and paid for, the product price will not increase. The product price is final, while all costs related to processing, transportation and logistics are calculated in advance and displayed as part of the shipping cost.

We offer some of the most competitive prices in Europe thanks to our minimal trading margin and high sales volume.

Prices are reviewed once per quarter. Price changes may only occur due to objective increases in costs, including:

• changes in tax legislation;
• changes in tax rates in individual countries or regions;
• increases in raw material and production costs;
• changes in purchasing or logistics costs;
• annual adjustments based on the official inflation index.

Yes. The price field is the final wholesale price of the product, excluding shipping. No additional discounts or markups need to be applied.

No. There are no additional fees. All prices in the personalised feed are final.

The shipping weight band is calculated based on the sum of the weight_kg values of all products included in the order.

The weight_kg field contains the final product weight used to calculate the shipping cost.

No. There are no additional charges. Shipping costs are calculated based on the weight_kg field and the provided shipping-rate file. All stated shipping rates are final.

All paid orders placed before 13:00 on a working day, excluding weekends and public holidays, are dispatched on the same working day at approximately 16:00.

Orders placed after 13:00 are dispatched on the next working day at approximately 16:00.

The tracking number normally becomes available during the same working day.

Yes. The tracking number will be available through the order-status-api.